Terms & Conditions
These terms govern the use of CLF Medical services, products, and website operations across Uganda and Rwanda.
Important Notice
By accessing this website, requesting quotations, purchasing products, or using services provided by CLF Medical, you agree to these Terms and Conditions.
1. Introduction
Welcome to CLF Medical. These Terms and Conditions govern the use of our website, products, and services across Uganda and Rwanda. By accessing our platform or purchasing from us, you agree to comply with these terms.
2. Company Information
CLF Medical is a medical supply and reseller business providing medical equipment, devices, consumables, and related healthcare products to healthcare facilities, organizations, and individuals.
3. Products and Availability
All products displayed on our website are subject to availability. Product specifications, pricing, and availability may change without prior notice. We reserve the right to discontinue or limit the supply of any product at our discretion.
4. Orders and Quotations
All quotations provided by CLF Medical are subject to validity periods stated within the quotation. Orders are only confirmed after written confirmation, invoice issuance, or payment acknowledgment. We reserve the right to reject or cancel orders due to stock limitations, pricing errors, or regulatory restrictions.
5. Pricing and Payments
Prices may be listed in UGX, USD, or RWF depending on the customer location and transaction. Payments must be completed through approved payment methods before delivery unless otherwise agreed in writing. Taxes, import duties, customs fees, and bank charges may apply depending on jurisdiction and delivery destination.
6. Delivery and Shipping
Delivery timelines are estimates and may vary due to customs processing, logistics delays, manufacturer availability, or other external factors. Risk of loss or damage transfers to the customer upon delivery or collection.
7. Returns and Warranty
Customers must inspect products upon delivery and notify CLF Medical of any defects, shortages, or damages within a reasonable timeframe. Returns may only be accepted for eligible products in original condition and packaging, subject to manufacturer and supplier policies. Warranty coverage varies depending on the manufacturer and product type.
8. Regulatory Compliance
Customers are responsible for ensuring that products purchased comply with local laws, licensing requirements, and healthcare regulations applicable in Uganda, Rwanda, or any destination country. CLF Medical reserves the right to refuse transactions that may violate applicable laws or regulatory requirements.
9. Intellectual Property
All website content including logos, branding, text, graphics, product descriptions, and designs are the property of CLF Medical or their respective owners and may not be copied, reproduced, or distributed without prior written consent.
10. Limitation of Liability
CLF Medical shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our products or services. Our liability shall be limited to the amount paid for the affected product or service where permitted by law.
11. Medical Disclaimer
Products sold by CLF Medical are intended for use by qualified healthcare professionals or according to manufacturer instructions. Information provided on the website does not constitute medical advice, diagnosis, or treatment recommendations.
12. Privacy and Data Protection
We may collect and process customer information necessary for fulfilling orders, providing support, and improving our services. Customer information will be handled in accordance with applicable data protection laws and our privacy practices.
13. Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws applicable in Uganda and Rwanda, depending on the jurisdiction of the transaction or service provided.
14. Changes to Terms
CLF Medical reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our website or services constitutes acceptance of the revised terms.
15. Contact Information
For questions regarding these Terms and Conditions, customers may contact CLF Medical through our official communication channels listed on our website.