Privacy Policy
This privacy policy outlines how we collect, use, and protect your personal information when you use our services, products, and website across Uganda and Rwanda.
Important Notice
By accessing this website, requesting quotations, purchasing products, or using services provided by CLF Medical, you adhere to this privacy policy.
1. Introduction
This Privacy Policy explains how CLF Medical collects, uses, stores, and protects personal information obtained through our website, products, services, and business operations in Uganda and Rwanda.
2. Information We Collect
We may collect personal information including names, email addresses, phone numbers, company details, delivery addresses, billing information, and transaction records when customers interact with our services or place orders.
3. How We Use Your Information
Customer information may be used to process orders, provide quotations, deliver products, offer customer support, improve our services, and communicate important updates related to our products and operations.
4. Customer Communications
CLF Medical may contact customers regarding orders, inquiries, technical support, product updates, promotional materials, or important service announcements through email, phone calls, or messaging platforms.
5. Orders, Payments & Transactions
Payment and transaction information may be processed for invoicing, accounting, fraud prevention, and order fulfillment purposes. Financial transactions may also involve trusted third-party payment providers.
6. Cookies & Website Analytics
Our website may use cookies, analytics tools, and similar technologies to improve website functionality, monitor usage trends, analyze traffic, and enhance user experience.
7. Sharing of Information
We may share customer information with logistics providers, payment processors, manufacturers, regulatory authorities, or trusted service providers where necessary to fulfill business operations or comply with legal obligations.
8. Data Storage & Security
CLF Medical implements reasonable administrative, technical, and organizational measures to protect customer information from unauthorized access, loss, misuse, disclosure, or alteration.
9. International Data Transfers
Some customer information may be processed or stored outside Uganda or Rwanda when working with international suppliers, manufacturers, cloud providers, or technology partners.
10. Retention of Personal Data
We retain customer information only for as long as necessary to fulfill business purposes, legal obligations, resolve disputes, and maintain operational records.
11. Your Rights & Choices
Customers may request access to their personal information, request corrections, object to certain processing activities, or request deletion of data where permitted by applicable laws.
12. Medical & Healthcare Information Disclaimer
Any healthcare-related information provided through our website or services is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment recommendations.
13. Third-Party Services & Links
Our website or communications may contain links to third-party websites or services. CLF Medical is not responsible for the privacy practices, policies, or content of external platforms.
14. Marketing & Promotional Communications
Customers may receive marketing or promotional communications from CLF Medical. Recipients may opt out of non-essential communications at any time through available unsubscribe or contact methods.
15. Children’s Privacy
CLF Medical does not knowingly collect personal information from children without appropriate parental or legal guardian consent where required by law.
16. Compliance With Applicable Laws
We process and manage customer information in accordance with applicable data protection, healthcare, trade, and commercial laws within Uganda, Rwanda, and other relevant jurisdictions.
17. Updates to This Privacy Policy
CLF Medical reserves the right to update or modify this Privacy Policy at any time. Changes become effective upon publication on our website or official communication channels.
18. Contact Information
For questions, concerns, or requests related to this Privacy Policy or personal data handling practices, customers may contact CLF Medical through our official communication channels.